Terms of Use

These Terms take effect for you from the moment you first use the Platform — whether by registering, posting listings, sending messages, publishing reviews, or simply browsing services. When registering through the web interface, you must additionally tick the mandatory box (checkbox) confirming your agreement with these Terms and the Privacy Policy; without such a tick, an account cannot be created.

By continuing to use the Platform, you confirm each time your agreement with the current version of the Terms. The current version is the one posted on the Platform at /terms at the time you use the Platform.

The use of certain features (creating listings, messaging, reviews, support requests, etc.) may be subject to additional rules embedded in the interface; such rules apply in addition to these Terms and do not override them.

If you use the Platform on behalf of an organisation (for example, as a sole proprietor or a legal entity), you confirm that you have the authority to accept these Terms on its behalf.

“Platform” / “InWeGo” means the website and related services acting as a catalogue of providers and a means of communication between Users (profiles, service catalogue, search, chat, reviews, complaints, support, notifications). “User” means any person using the Platform, including unregistered visitors. “Account” means a User’s registration record.

“Client” means a User who seeks and/or orders services. “Provider” (specialist, service provider) means a User who has posted a service listing. All Users have a single account: there is no separate technical “provider” role, and the same person may act as both a client and a provider. The distinction between client and provider is implemented through the account type in the profile, rather than through access rights.

“Account type” means the status self-declared by the User: private individual (Individual), small business / sole proprietor (SmallBusiness), or legal entity (LegalEntity). “Listing” / “Service” means a service card posted by a Provider. “Content” means any data posted by Users (profile, listings, messages, reviews, photographs, complaints, support requests, etc.).

“Administration” / “Administrator” means Platform staff with the “Admin” role, vested with moderation, support, and management powers. “Moderation” means the review of Content by an Administrator. There are only two roles on the Platform: “User” (the default for all registered Users) and “Admin”.

InWeGo is a catalogue of providers and a means of communication. We help clients find specialists by category, city, geo-point and radius, price, rating, languages, and other filters, and we help providers describe themselves and their services. From a service card or profile, a client can click “Contact” and begin an internal conversation with the provider. The Platform also allows adding services to favourites, leaving reviews, submitting complaints, contacting support, uploading photographs, and receiving notifications.

We are not a party, guarantor, surety, or intermediary in the performance of obligations between Users. We do not select providers for you, and we do not control or guarantee the fact, scope, timing, quality, safety, or legality of the services provided, nor the accuracy of the information stated by Users, and we are not responsible for the performance of the arrangements between them.

The price in a listing is reference information for display only; it does not initiate any payment transaction, booking, or charging of funds. Currency is not stored in the Platform’s data, and in the interface the price is displayed in euros purely as a visual element — clarify the currency and all payment terms directly with the other party. All settlements, agreements, and payment for services take place directly between the client and the provider, outside the Platform.

The Platform is entitled at any time to change, supplement, suspend, or discontinue the operation of any features and sections, as well as to introduce technical restrictions without prior notice, except in cases expressly provided for by applicable law.

To use features that require authentication, you must register: provide an email address, a name, and create a password (with re-entry). You may also register or sign in via a Google account — if you do not yet have an account, one will be created automatically, and the email is deemed confirmed if Google has confirmed it. Registration and sign-in are free of charge.

One email — one account: the address must be unique, and repeated registration with the same email is rejected. The password must be strong: at least 8 characters and must contain an uppercase letter, a lowercase letter, a digit, and a special character. The password is stored by us only in encrypted form (as a hash) and is not accessible to us in plain text. When registering on the site, reCAPTCHA verification is also applied to protect against automated registrations (bots).

After registration, we send an email with a link to confirm your address; if necessary, the email can be requested again. Email confirmation is recommended but does not technically block sign-in — sign-in is available even before confirmation. You may at any time request a password reset by email and set a new password via the link in the email, as well as change your password in the settings if you know the current one.

You are responsible for keeping your credentials secure and for all actions performed under your account, and you undertake to provide accurate data and keep it up to date. Sign-in uses an access token with a default validity of 24 hours; upon its expiry, re-authentication is required — there is no automatic session-renewal mechanism. When a password is changed or reset, previously issued sessions become invalid. The account and access to it may not be transferred to third parties without the Platform’s consent.

By using the Platform, you confirm that you have the requisite legal standing and capacity to enter into these Terms, and, if required by the law of your country, that you have reached the necessary minimum age to use such services.

The Platform does not carry out any technical verification of Users’ age or legal capacity at registration. Responsibility for compliance with age and other statutory restrictions rests with the User. If you do not meet these requirements, please refrain from using InWeGo.

In your profile you may provide your first and last name, phone, address (city, street, house number, region, postal code), account type, an “About” section (up to 2000 characters), languages of service, links to social networks and a website, and upload a profile photograph (images only, no larger than 10 MB). The email address is displayed in the profile interface but cannot be edited.

The account type (private individual, small business, legal entity) is your own self-declaration; the Platform does not verify it and does not check documents confirming the qualification, status, or identity of the Provider. Users must independently assess the information stated in a counterparty’s profile.

You control the visibility of certain contacts and links in your public profile via separate toggles (phone, email, city, website, Instagram, Facebook, Telegram, LinkedIn). Please note: these toggles control the display of the corresponding fields in the interface, however we do not guarantee that all elements of the exact address (street, house number, region, postal code) are in all cases fully hidden at the level of the Platform’s application programming interface (API) responses. We therefore strongly recommend that you not enter a sensitive exact address in your profile that you are not prepared to disclose, and that you not publish other persons’ personal data without a lawful basis. Provide only accurate data and remember that information you disclose will be visible to other Users.

The public profile always displays the first name, last name, avatar, account type, “About” section, languages, rating, number of reviews, and number of services, and becomes unavailable if the account is deleted or blocked. The profile-completeness indicator is purely informational and has no effect on anything.

You may view other Users’ public profiles, initiate a conversation with a Provider (the “Contact” button), submit a complaint about another person’s profile, and add services to favourites; you cannot complain about your own profile. You may at any time edit your profile, change your password in the security section, and delete your account (the procedure for deletion and data retention is described in the section on account deletion).

Any authenticated User may post a service listing. A service card specifies the title (up to 200 characters), description (up to 2000 characters), provider type, category and subcategory, city, street and house number, indicators of readiness to travel and to work remotely, service radius, price and price type (fixed, “from”, hourly, consultation, negotiable), as well as a list of help items (from 1 to 20, each up to 200 characters). The price is an informational field and is not a payment transaction. The languages spoken by the Provider are pulled from their profile.

All new listings undergo mandatory pre-moderation: immediately after creation, a listing receives the status “Under moderation” and is not shown in public search until the Administration approves it. Any editing of a listing by its owner re-submits the listing for moderation. A blocked listing cannot be edited or archived by its owner.

During moderation, the Administration is entitled to approve a listing (set the status to “Active”), reject it, or block it with a mandatory statement of reason (up to 1000 characters), as well as edit or delete any listing. Listings have the following statuses: Under moderation, Active, Archived, Rejected, Blocked. The owner may archive and unarchive their listings (unarchiving re-submits the listing for moderation) and delete them; deletion of a listing is physical and irreversible. You are responsible for the accuracy and legality of the information provided (address, price, description, help items).

If there is no suitable category or subcategory, you may propose your own in free text (up to 200 characters each). A proposed category is not published automatically — it receives the status “Proposed” and awaits a decision by the Administration, which may accept, rename, merge with an existing one, or reject it; until approval, a listing with such a category cannot be published. Do not expect the proposed name to be preserved in its original form: the Platform is entitled to change, merge, rename, or reject it.

Search, viewing service cards and provider profiles, as well as receiving recommendations, are available to everyone, including without authentication and free of charge. Only listings with the status “Active” are displayed publicly. After signing in to your account, you may contact a Provider via the internal chat, add services to favourites, leave reviews, and submit complaints.

Remember that the information in listings and profiles is provided by the Users themselves, and the Platform does not guarantee it and does not confirm the accuracy of listings, the qualifications of Providers, or the fact that services were rendered. Card metrics (views, number of contacts, rating, number of reviews) are informational in nature. Before starting cooperation, independently assess the Provider, clarify all terms, price, and payment procedure directly, and exercise reasonable caution.

All negotiations regarding the terms, price, and procedure for rendering and paying for a service are conducted by the Users directly and outside the Platform, at their own risk. Any claims regarding the quality, timing, scope, and payment of services are resolved directly between the Client and the Provider; the Platform does not act as an arbiter in such disputes and does not carry out refunds.

You can contact a provider via the built-in chat: a dialogue is created one-on-one between two Users, for which you must sign in to your account; you cannot create a dialogue with yourself. The interface imposes restrictions: text messages — up to 5000 characters, image attachments — in JPEG, PNG, WebP formats up to 10 MB each. Message exchange takes place in real time.

Only the two participants have access to a dialogue and its contents; any attempt at access by outsiders is rejected. You may mark messages as read, archive and unarchive a dialogue, and block your interlocutor — in which case message exchange between you ceases and the dialogue is archived on both sides. Writing to a User who is blocked by the Platform, as well as where there is mutual blocking between you, is technically impossible.

All messages and attachments are permanently stored on the Platform’s servers and, as a rule, are not deleted by Users — there is no feature for independently deleting or editing sent messages in the chat. The correspondence is not an end-to-end encrypted channel and is not absolutely private: the Administration has technical access to the full contents of any dialogue, including message texts and attachments, for the purposes of moderation and handling complaints. Please do not transmit through the chat any data that you are not prepared to entrust to the Platform.

Use the chat in good faith: do not send spam, do not insult your interlocutors, and do not attempt to access other persons’ correspondence. You may complain about a dialogue or an individual message (see the section on complaints).

Any authenticated User may leave a review of a service, except for the owner of that service. A single User may leave only one review per service; you may edit and delete only your own reviews. A review consists of a mandatory rating (an integer from 1 to 5) and an optional comment (up to 500 characters).

All new and all edited reviews undergo mandatory pre-moderation: until approved by the Administration, they are not displayed publicly and do not affect the rating. A review has the following statuses: Under moderation, Approved, Rejected. The rating and number of reviews of a service are calculated automatically as the average based only on approved reviews.

It is important to understand: the “verified review” mark is applied by an Administrator upon approval and means only that the review has passed moderation, and NOT that the author actually ordered, paid for, or received the service. The Platform does not link reviews to confirmed transactions and does not verify the fact that a service was received; reviews reflect the subjective opinion of their authors, are not the position of the Platform, and should be assessed with this in mind.

Reviews must be honest and relate to actual experience. Automatic filtering of review content (for profanity, spam, links, etc.) is not applied; control is exercised solely through manual moderation, and the Administration is entitled to reject or delete any review. Upon physical (irreversible) deletion of a service or an account — for example, by decision of the Administration — the associated reviews are deleted together with it. Upon ordinary deletion of your account by the User themselves, “soft” deletion applies, and the data (including reviews) is retained in the system in the manner described in the section on account deletion and in the Privacy Policy.

You may upload images for your profile, services, correspondence, and support requests. Only JPEG, PNG, WebP, and GIF formats are permitted, up to 10 MB per file. Files are physically stored in external cloud storage (Google Cloud Storage), and access to them is granted via temporary signed links; images are not published publicly directly, and for correspondence and support photographs access is additionally verified.

There is no automatic checking of image contents for prohibited or unlawful content — only the file type and size are checked. You are therefore fully responsible for what you upload: upload only content to which you hold the rights and which does not violate the law or these Terms.

By using the Platform, you undertake not to publish or distribute content and not to engage in actions that constitute spam, fraud, unacceptable material, harassment or bullying, knowingly false information, or unlawful content. It is precisely these categories that are treated as grounds for complaints and measures by the Administration; also prohibited are any other violations of applicable law and third-party rights.

The following are also prohibited: impersonating another person; publishing other persons’ personal data without a lawful basis; circumventing or hacking the Platform’s mechanisms (including anti-bot protection, sign-in attempt limits, and other limits); attempting to gain unauthorised access to other persons’ accounts, dialogues, and data; automated data harvesting; taking actions that impair the operability or security of the Platform; and using it for any unlawful activity. The sign-in attempt limit (no more than 5 failed attempts followed by a 15-minute lockout) is aimed at preventing password guessing.

You must ensure the accuracy and legality of the data you provide (address, price, description, help items, profile information, etc.) and comply with the established field length and format restrictions. Automatic checking of the contents of uploaded images and most textual content for prohibited or unlawful character is not carried out: only the file format and size are checked. Responsibility for all posted Content and for the consequences of its publication rests with the User who posted it; violation of these rules may result in the rejection, blocking, or deletion of your Content and in the blocking of your account.

All rights to the InWeGo Platform itself — its software, design, logos, trademarks, interface texts, and other intellectual property objects — belong to the Platform operator and/or its licensors and are protected by law. Use of the Platform does not entail the transfer to you of any rights to these objects, other than a limited right to use the Platform for its intended purpose in accordance with these Terms; you may not copy, modify, or otherwise use them without permission.

You retain the rights you hold in the Content you post (listing and profile texts, reviews, messages, photographs). By posting Content, you grant the Platform a non-exclusive, royalty-free licence to store, reproduce, display, technically process, and make it available to other Users to the extent necessary for the functioning of the Platform (including display in public profiles, the catalogue, and search, transmission to an interlocutor in chat, and the necessary moderation).

You warrant that you hold all the rights necessary for the Content you post and that its posting does not infringe third-party rights (including copyright, related rights, image rights, and personal data rights). You bear responsibility for any infringement of third-party rights by the posted Content.

The licence for a specific item terminates after its deletion, except for copies whose retention is necessary for the purposes of moderation, security, dispute resolution, or by operation of law. The Platform is entitled (but not obliged) to store, moderate, delete, or restrict access to any Content in accordance with these Terms.

If you encounter a violation, you may submit a complaint about a User’s profile, a service, an individual message, or a correspondence. For a complaint, a reason is selected (spam, fraud, unacceptable content, harassment/bullying, false information, unlawful content, or “other”) and, if desired, a comment is added (up to 2000 characters). Complaints about a profile and about a service may be submitted anonymously, without authentication; complaints about a message and a correspondence are available only to a participant in the relevant correspondence. You cannot complain about your own objects.

All complaints are reviewed by the Administration manually — there are no automatic sanctions, auto-blocks, or auto-deletions based on complaints. As part of reviewing a complaint about a message or correspondence, an Administrator is entitled to view the full contents of the relevant private correspondence, including attachments. As a result, a complaint is marked as upheld or rejected; there may be no separate notification to the complainant of the outcome of the review.

Following moderation and the review of complaints, the Administration is entitled, without the User’s prior consent, to apply measures: reject, block, edit, and delete listings; approve, reject, and delete reviews; block and unblock accounts; manage the taxonomy (create, edit, merge, archive, and delete categories and subcategories, which may change the association of services).

Administrative blocking of an account is implemented as an indefinite access lockout, results in the deactivation of all of the User’s listings and the impossibility of interacting with them; such blocking does not delete the account and data and is reversible by unblocking. Separately from it, an automatic temporary protection mechanism operates — a sign-in lockout after 5 failed attempts for 15 minutes, as well as a rate limit on support requests from unauthenticated visitors. All data changes are recorded in an internal audit log (including information about the initiator of the action, the IP address, and browser data) — this serves for security and for the investigation of disputed situations.

If you need help, you can write to the support chat — a floating widget is available on all pages, including without registration. A message may contain text (up to 2000 characters) and images (JPEG, PNG, WebP up to 10 MB). Responses arrive in real time in the open widget.

Support requests are handled by the Administration, which has access to the contents of the support correspondence and attachments. We do not guarantee any specific response times. Please do not abuse support: rate limits on the frequency of requests apply to protect against spam.

We may send you notifications within the Platform — for example, about a new review of your service or a change in the status of your listing (publication or rejection) — as well as show real-time notifications of new chat messages. Notification feeds are tied to your account; the User may mark internal notifications as read but may not delete them.

We also send service (transactional) emails to your email address that are important for the operation of your account: address confirmation, a welcome email, a password-reset email, and a password-change notification. Such emails relate to the functioning of the service, and there is no separate unsubscribe mechanism for them. The interface contains notification preference toggles (“News” and “Activity”), however in the current implementation they do not control the actual delivery of notifications and emails: their state is saved but does not affect the mailing. Do not treat these toggles as a working means of opting out of notifications. We do not currently carry out any marketing or newsletter mailings.

A failure to send an email does not interrupt the related action (for example, registration): such errors are logged and ignored. The Platform does not guarantee the delivery of every notification and is not responsible for delays or non-delivery caused by the operation of third-party delivery services or the settings of your email provider.

When you use the Platform, we process your personal data — name, email, phone, address, profile data, the contents of listings, messages, reviews, and photographs, as well as technical data (for example, IP address, browser type, access time). The processing procedure, legal bases, retention periods, and your rights (including access, rectification, erasure, restriction of processing, portability, and objection) are described in detail in a separate Privacy Policy (available at /privacy), which is oriented towards the requirements of the GDPR and forms an integral part of these Terms.

The site uses a cookie consent banner. Necessary (technically essential) cookies are needed for the operation of the service (sign-in, security, routing, saving choices) and cannot be disabled. Optional categories — anonymised usage analytics and automatic loading of external content (the Google map) — are applied only after your explicit consent via the banner; without consent, analytics events are not collected and the map is shown only via a dedicated button. You may change or withdraw your consent at any time via "Cookie settings" in the site footer. The cookie decision is stored locally in your browser.

Passwords are stored as a hash and are not stored in plain text. Certain data (in particular, photographs) is stored with external cloud service providers and is provided via temporary signed links. By using the Platform, you accept the data processing terms described in the Privacy Policy; detailed information about the bases, purposes, and periods of processing and about your rights is contained in that document.

The operation of the Platform relies on third-party services, in particular: Google Sign-In (sign-in and registration via a Google account), Google reCAPTCHA (anti-bot protection of the registration form), Google Places API (autocomplete and detection of addresses and cities; by default, geo-functionality is oriented towards Germany), the embedded Google Maps map on the service card (loaded only with your consent to the "External content" category or via the "Show map" button), Google Cloud Storage (storage of photographs), SendGrid (delivery of transactional emails), and real-time technology for message exchange.

When using the corresponding features, some of your data is transmitted to the said providers (for example, an entered address — to Google Places; the recipient’s email and name — to the email delivery service). The use of such services is governed by their own terms and privacy policies, for which the Platform is not responsible.

The Platform does not control the operability, availability, or policies of third-party services and is not responsible for their actions, failures, or changes. Requests to certain third-party services may be constrained by technical limits (for example, a limit on the number of address-detail requests).

The Platform is provided on an “as is” and “as available” basis, without any warranties, express or implied, including warranties of uninterrupted, error-free, and secure operation, fitness for particular purposes, or the accuracy, quality, and legality of the Content and services posted by Users. The Platform does not guarantee the availability of particular Users, services, or the results of their use, does not verify the qualifications of Providers, and does not confirm the account type they have declared.

Since InWeGo is merely an information intermediary and a means of communication and is not a party to the transactions between Users, the Platform is not responsible for the acts and omissions of Users, for the conclusion, content, performance, or non-performance of any arrangements between them, for the quality, timing, scope, safety, and legality of services, or for any settlements and payments between Users, which are made directly outside the Platform. You conclude and perform all transactions independently and at your own risk.

To the maximum extent permitted by applicable law, the Platform and its operator are not liable for any indirect, incidental, punitive, or consequential damages, lost profits, or loss of data or business reputation arising in connection with the use of, or inability to use, the Platform. The Platform’s aggregate liability, if it nonetheless arises, is limited to the limits established by applicable law.

You agree to indemnify the Platform and its operator against, and hold them harmless from, third-party claims arising as a result of your violation of these Terms, applicable law, or third-party rights when using the Platform. Nothing in this section limits liability to the extent that such limitation is prohibited by the mandatory provisions of applicable law.

You may at any time cease using the Platform and delete your account through the profile interface with confirmation. Deletion is “soft” (soft delete): the record is not physically removed from the database but is marked as deleted. After deletion, the public profile becomes unavailable, and the User is excluded from search and from certain operations (including password reset and re-sending of confirmation emails).

After soft deletion, personal data (in particular, email, profile data, listings, messages, reviews) may be retained in the system; complete irreversible eradication of data does not occur within the standard deletion feature. Messages and attachments in correspondences are stored on the servers, and there is no feature for the User to automatically purge them. The specific scope and period of data retention are determined by our obligations, applicable law, and the Privacy Policy.

The exercise of your rights with respect to personal data (including access, rectification, erasure, restriction of processing, portability, and objection) and the retention periods are governed by the Privacy Policy and applicable data protection law. To exercise such rights, you should contact the Platform operator using the contact details provided in the section on applicable law and contacts.

The Platform is entitled to unilaterally amend and supplement these Terms — for example, when new features appear or legal requirements change. The current version is always posted on the Platform at /terms with an indication of the date of the last update; changes take effect from the moment of their publication, unless otherwise expressly stated in the new version or required by applicable law.

Continued use of the Platform after the changes take effect signifies your agreement with the amended version of the Terms. If you do not agree with the changes, you must cease using the Platform. It is recommended that you periodically review the current version of the Terms.

The text of the legal pages (including these Terms) is maintained and published through the Platform’s administrative tools and may be available in several languages; in the event of a discrepancy between translations, the version in the language designated by the operator as the primary one prevails.

The Platform is entitled to suspend or terminate your access to the Platform (in whole or in part), block your account and deactivate your listings, and delete or restrict access to your Content in the event of your violation of these Terms or applicable law, upon the receipt of well-founded complaints, as well as where there is a reasonable suspicion of such a violation or in order to protect the Platform and other Users.

You may at any time cease using the Platform and delete your account in the manner provided for by the interface. Termination of access does not release you from obligations that arose before the moment of termination and does not cancel the provisions of the Terms that by their nature must remain in effect after termination (in particular, those on intellectual property, disclaimer of warranties, limitation of liability, and dispute resolution).

Suspension or termination of access is carried out without any obligation of prior notice and without any liability of the Platform to you, except in cases expressly provided for by the mandatory provisions of applicable law.

These Terms are governed by and construed in accordance with the law applicable at the location of the Platform operator, unless otherwise provided by the mandatory provisions of law protecting you as a consumer. Disputes related to the use of the Platform are subject to resolution in the manner established by applicable law, including the mandatory provisions on consumer protection and personal data.

The operator of the Platform is the person whose full details (name, legal form, registered address, registration data, identification/tax number where available, contact email and phone, information about the responsible person) are set out in the “Legal Information” (Impressum) section, available on the Platform at /imprint. The operator’s details set out in the “Legal Information” section form an integral part of these Terms and determine, in particular, the operator’s location for the purposes of applicable law. In the event of any discrepancies, the information published in the “Legal Information” section prevails.

For general questions, questions about the use of the Platform, these Terms, and the processing of personal data, you may contact the support service via the built-in support widget on the Platform or at the email address hello@inwego.com. If individual provisions of these Terms are found to be invalid, the remaining provisions retain full force.